FAQ

FAQ

HOW TO BECOME A SELLER ON POIZON?

Link to your Huobi account first. When it is done successfully, you will become a seller and are able to place an Ask.

WHAT ARE THE REQUIREMENTS FOR PRODUCTS SOLD ON POIZON?

A seller needs to guarantee that the product he/she tries to sell is brand-new and authentic, and comes from legal sources. A seller needs to provide documents that attest to the reliability of the product that he/she tries to sell, such as purchase receipts, invoices, bills etc. A seller is required to provide these documents upon buyer’s or POIZON's request.

WHAT IS AN ASK?

An Ask represents the specific price that you are willing to sell your product for. When an Ask meets the same buying intention from a buyer, then a trade is made. When the Ask is placed successfully, your product will be on the market and available for buyers to purchase. You will also see details of fees, deposit and estimated payout on the Ask page.

WHAT IS DEPOSIT?

The deposit is required before a seller tries to sell his/her product. POIZON has the right to charge the deposit amount as a penalty fee if a seller: fails to pass our product authentication; fails to ship the product within the fixed time frame or inputs invalid or false tracking information; seller is involved in acts that are illegal or violate the legal rights and benefits of the platform. POIZON has the right to suspend the seller’s account on POIZON or ban him/her from selling on POIZON should these things happen.

WHAT IS TRANSACTION FEE?

The transaction fee is for the necessary services carried out by POIZON if one wants to complete an order. Such services include technical support, authentication, packaging, etc. The transaction fee will be charged to the seller if the order is completed successfully. If the order is closed due to buyer cancellation, POIZON’s cancellation or failed product authentication, the transaction fee will be returned to the seller.

WHEN CAN A SELLER RECEIVE HIS/HER PAYOUTS?

Payouts are generally processed and transferred to your PayPal account within 5 business days after the product passes the authentication. Calculation of payouts: Payouts=Sales Price-Transaction Fee-Payment Processing Fee (Please note that the deposit will be canceled and you will not be charged if the order is completed successfully). The products purchased by buyers are not eligible for return policy.

CAN A SELLER CANCEL AN ORDER?

The order cannot be canceled once created.

WHEN DOES A SELLER NEED TO SHIP THE PRODUCT ONCE THE ORDER IS PLACED BY A BUYER?

The seller is required to submit shipping information and ship out the product within 36 hours after the order is created.

WHAT CAN A SELLER DO IF THERE ARE LOGISTICS TRACKING STATUS ERRORS?

If the tracking status is not updated in over 24 hours after you submit the tracking information, please contact the courier service for more information to avoid possible failure to complete an order due to logistics reasons.

WHAT ARE REASONS FOR REFUSED DELIVERY?

Your package will be refused by the receiver in the following situations: the package is not prepaid, the package is not delivered by our appointed couriers, the shoebox is damaged, the shoebox is coiled by adhesive tape, or the tracking number cannot be matched to the order number.

HOW TO REVISE TRACKING INFORMATION?

Invalid or false tracking number will affect the delivery process after a seller ships the product. If you want to revise the tracking information after it’s been submitted, please contact our Customer Support in time. We will give you feedback on whether the information can be revised or not, depending on the status of the new tracking information that you provided. You can only revise it once. After it’s been revised, the time stamp for the submission of tracking information is still the first time that you submitted the first tracking information online. Thus, please make sure that you still ship the product within the fixed time frame to avoid order cancellation.

HOW TO REVISE MY RETURN ADDRESS?

If the order has not undergone authentication process, you can directly edit your return address on the Order Detail page. If the order fails the authentication, you can contact our Customer Support to change your return address.

WHAT IF MY EMAIL ADDRESS IS NO LONGER IN USE?

Please contact our Customer Support for further actions.